What We Collect and Why We Collect It
When you open an account with xe11, we collect the information needed to run it — your name, contact details and the mobile wallet number you use for deposits or withdrawals via bKash, Nagad or Rocket. We record transaction references so we can match incoming payments
-
1
to the right account; we never store your full wallet PIN or password. If you contact support, the conversation log is kept so we can follow up accurately. We also collect device and session data — browser type, IP address and pages visited — to keep
-
2
the platform running correctly and to detect unusual access patterns. This technical data is not linked to your wallet details in any marketing context. We do not sell, rent or trade your personal information to third parties. Where we share data with payment processors or identity
-
3
verification services, it is only to complete a transaction or meet a legal requirement applicable in your region. Your use of xe11 is subject to local law and eligibility rules; if you are unsure whether you can lawfully access the platform from your location, check before
-
4
proceeding. We update this policy when our practices change and will notify you through your registered contact details.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.