Reference

What You Agree To When You Use xe11

These terms set out how your xe11 account works — what we expect from you, what you can expect from us, and how your wallet, deposits, and access are handled. Access to xe11 depends on your local law and whether your region is eligible.

Account eligibility appliesbKash, Nagad, Rocket deposits coveredWallet and withdrawal rules includedApplies to all xe11 account holders

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ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your wallet are things we take seriously at the operational level, not just in policy text. Here is what that looks like in practice.

Every login goes through an OTP sent to your registered mobile number. If someone tries to access your account from an unrecognised device, the session is blocked until you confirm via OTP.

Wallet Data Handling

Your bKash, Nagad, or Rocket number is stored against your account for withdrawal matching only. We do not share payment details with third parties outside of transaction processing.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required for transaction auditing. You can request a summary of your data by contacting support from your registered email.

Account Changes

To update your registered mobile number or email, contact support directly — these fields cannot be self-edited to prevent unauthorised account takeovers. Verification is required before any change is applied.

How These Terms Apply to Your Account

xe11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an xe11 account means you have read and accepted these terms in full. We may update them when our services change, and the current version is always the one that applies — so it is worth checking back if you have been away for a

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while. Your account is personal to you. You cannot transfer it, share login credentials, or hold more than one account. If we find duplicate accounts, we reserve the right to close them and hold any associated wallet balance pending a review. Deposits made via bKash, Nagad,
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or Rocket are recorded against your account wallet once the transaction clears on our end. Withdrawal requests go through a verification step where we confirm the wallet sending the funds matches your registered account details. We do not release funds to a third-party number. If your
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account is flagged for unusual activity, we may pause withdrawals while we review — we will contact you through your registered number or email to resolve it. Availability of account features depends on your local law and the regions xe11 currently supports.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About Your Account Terms

If something in these terms is unclear, or if you need to raise a concern about how they apply to your account, our support team handles terms-related queries through the channels below. Response times vary, but wallet and account access queries are handled as a priority.

Common Questions About xe11 Terms

No. Each person is allowed one account only. If we detect multiple accounts under the same identity or device, we may close duplicates and review any wallet balances held across them.

We will contact you through your registered details to explain the reason. Wallet balances are not forfeited automatically — they are held pending the outcome of our review process.

The version published on this page at the time you use your account is the one that applies. We recommend checking back after any period of inactivity to catch any updates.

Your payment method does not change the core account terms. Wallet-specific steps — like matching your withdrawal number to your registered details — are covered in the account policy section above.

Yes. Send a request from your registered email address to our support team. Include your account reference and we will respond with a summary of what we hold within a reasonable timeframe.

Reach out via live chat or email from your registered account. Disputes about term application are reviewed by our accounts team, and we aim to respond with a clear explanation of the decision.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use xe11

How We Protect Your Account and Data

Reach Us About Your Account Terms

Common Questions About xe11 Terms

01 Can I open more than one xe11 account?

02 What happens to my wallet balance if my account is suspended?

03 How do I know which version of the terms applies to me?

04 Does using bKash, Nagad, or Rocket affect my terms in any way?

05 Can I request a copy of my personal data?

06 Who do I contact if I disagree with how these terms have been applied?

Terms & Conditions

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